Delivery & Returns
Orders are dispatched Monday to Friday on a standard delivery service unless otherwise specified.
We offer the following delivery options:
- Standard UK Delivery: 2-3 working days — £4.95
- Next Working Day Delivery (cut off is 11:30am on the day of purchase) — £6.95
- Orders placed before 11:30am Monday-Thursday will be delivered the next working day
- Orders placed after 11:30am on Friday will be dispatched on Monday for Tuesday delivery
- Orders placed over the weekend will be delivered on Tuesday
- We cannot guarantee Saturday delivery. Please get in touch by emailing email@example.com if you require a Saturday U.K. delivery
All orders are sent via a tracked service. When your order has been dispatched a Royal Mail tacking number will be sent to the email or mobile number that you have provided.
Delivery updates can be tracked at https://www3.royalmail.com/track-your-item#/
Delivery times to addresses outside the U.K. are not guaranteed.
International Standard items are tracked with Royal Mail when leaving the U.K, and can then be tracked with the national post service once outside the U.K.
Handling and custom fees may apply to packages sent outside the U.K. All duties & taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
TERMS OF SALES & RETURNS | REFUNDS, EXCHANGES & SALES
Thomas Royall Is Now Paper Free!
Please note we have removed all paperwork from our orders. Thomas Royall pride ourselves in moving towards becoming a completely sustainable/green business. Thomas Royall continues to make changes in the manner in which we run on a day to day basis as well as on the larger scale to ensure we make a minimal negative impact, thus potentially creating a positive effect, on the global and/or local environment.
How Do I Make A Return?
If you are not completely satisfied with your purchase, simply return your unwanted goods to PO Box 3011, ROMFORD, RM7 1TT. Along with your return, kindly enclose a simple Returns Note including:
- Your Order Number & Name
- Reason for your return
- Clear instructions requesting either an exchange or refund.
There Was An Issue With My Order.
Please notify us of any order issues by emailing firstname.lastname@example.org as soon as reasonably possible. We will issue a refund or exchange upon receipt of the item(s) returned to us within 14 days of receipt at our premises. Refunds/Exchanges are subject to the terms and conditions detailed below. Returns remain the property of the customer until safely received by TR Leisurewear Ltd.
Returns & Refunds
Returning An Item Purchased During The Sales Period
Returning An Item Purchased Using An eGift Card
If you purchased online using an eGift Card, after your item has been returned, we will credit your thomasroyall.com account to the relevant value. This will be visible in the 'My Account' area after you log in and the funds will be available to use on your next online purchase.
Please note that if you did not have a thomasroyall.com account when making your purchase with your eGift Card, in order to get a refund you'll need to set up an online account with us using the same address used to make the purchase. Register for an account here. If you have any problems please contact us at email@example.com