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Delivery & Returns

U.K. SHIPPING

 

Orders are dispatched Monday to Friday on a standard delivery service unless otherwise specified.

We offer the following delivery options:

  • Standard UK delivery: 2-3 working days — £4.95
  • Next-working-day delivery — £7
    • Delivered next working day if you order before 11:30am Monday- Friday
    • Orders placed on Friday will be delivered on Monday
    • Orders placed over the weekend will be delivered on Tuesday
  • Please get in touch by emailing customerservice@thomasroyall.com if you require a Saturday U.K. delivery

When your order has been dispatched a DPD tacking number will be sent to the email or mobile number that you have provided.

Delivery updates can be tracked at www.dpdlocal.co.uk using your tracking number. If you entered your mobile number at the time of your order, you will also receive regular text updates.

DPD will deliver between 9-6pm. All orders are sent on a signed for service. If you are not available, you can select a more suitable delivery date, ask for this to be left with a neighbour or opt to collect your order using your tracking number and the following link: www.dpdlocal.co.uk

 

INTERNATIONAL SHIPPING

Delivery times to addresses outside the U.K. are not guaranteed.

International Standard items are tracked with Royal Mail when leaving the U.K, and can then be tracked with the national post service once outside the U.K. International Shipments sent with DPD can be track via the following link:  www.dpdlocal.co.uk

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

 

DELIVERY ADD ONS

Purchases do not arrive with our premium gift boxes. Please add this at checkout should you wish to add our gift packaging.


EXCHANGE & REFUNDS 

 

If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods by emailing our team at customerservice@thomasroyall.com as soon as reasonably possible. We will issue you a refund or exchange upon receipt of the item(s) returned to us within 28 days of receipt, subject to the terms and conditions detailed below.

In order to process a refund, the goods must be returned to us intact, unworn and undamaged within 14 days of receipt. A refund will not be given until we have received the return at our warehouse, therefore, we recommend that you use a recorded or signed for service post and that you retain proof of postage.

 
Please handle all items with care. When trying on clothing please ensure you are not wearing perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.